What Do You Like About Being In Customer Service
Question: What exercise you lot enjoy almost most working in client service
Answers from frontline reps —
Making connections with customers.I at present have such a respect for kindness and common courtesy. And so many things can be said in the heat of the moment, simply staying kind can plough that all around.
I enjoy treating people equally I want to exist treated and seeing how quickly a situation tin alter. In a phone call eye, the customers can spend so much fourth dimension listening to automated voices, they forget how to act in one case they get a real person. I like making that connection with my customers and putting myself in their situations. Information technology can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am at that place to help.
— Rachel Dillon, Assurant Specialty Property
Making a divergence in someone'southward life.In the 5+ years I've been in customer service, I've discovered that ane of my favorite things is learning about people. Whether you're serving internal customers (employees) or external (customers), anybody has a dissimilar story and reason as to why they retrieve the mode they do and why they want the things they want. In my feel, if you understand what makes each person tick, you will exist able to connect with them, thus providing personalized service that exceeds expectations.
I also appreciate the constant change customer service offers. The credit union I work for is constantly challenging us with different ways to look at how nosotros serve our members/customers. This provides me with opportunities for alter every day and makes it very difficult to become complacent within my function.
Lastly, I appreciate the satisfaction of having such a large affect on someone I've never even met earlier. Existence able to serve someone in a manner that'south dissimilar than any service they've received before and seeing the difference yous brand, is highly rewarding. Whether information technology'southward something every bit small equally a warm smile and greeting, or offer them a service they didn't know about, making a divergence in someone'due south life is extremely gratifying and is the reason why I honey customer service.
— Nate Graves, Navy Federal Credit Union
Source: https://wp.customerservicegroup.com/2018/05/01/question-what-do-you-enjoy-most-about-working-in-customer-service/
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